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Days Inn - Montreal Downtown

Days Inn - Montreal Downtown

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Bad experience

I decided to rent a hotel for my sister-in-law's birthday. Little did I know that it was going to be a nightmare. When we checked it everything was smooth, as soon as we got in the room it went downhill. Firstly, the toilet would not flush, the bath would not drain and the air conditioning was not functioning (mind you this was a very hot day). The maintenance person ended up spending 5 hours in our room as we were trying to get ready to go out. When we got back from our outing (midnight) he was still there. There was garbage under the bed and articled from previous tenants in refrigerator and hair on the bathroom floor (which was not ours. What made me decide it was time to go was when I found bugs on our lamp and on our night table. I asked my friend that lives 2hrs away to come pick us up since everything in Montreal was occupied. We waited 2 hrs at the reception and the receptionist never offered to accomadate us to make it more pleasant. Lastly, the receptionist agreed not to charge me for the room but the next day I saw that not only they had proceeded with the charge but the pending reservation had not been removed (usually this is done the day the payment is taken). I had to call the manager and after arguing for something I thought was already resolved he decided to repay me. I am still waiting to get my refund, I had to call my credit card company to dispute it. So I ended up paying around 360$ for a room that was filthy, hot and in which I never slept in. NOT recommended AT ALL. AVOID THIS HOTEL.

Reviewed on: July 14, 2008

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