"My friend was visiting from Iowa, and unfortunately. We stayed there from 24-27 September 2007 and were very, very dissatisfied. The room was very small and dark. There was construction, sawing and hammering nearby. Paint was peeling from the ceiling, and the bedspread was torn. When we washed at the sink, the air conditioner blew cold air on our legs and had to be turned off. The room was so small that one had to climb over the bed if another person was putting clothes in the closet to get past them. The TV channel selector listed a PBS station (we wanted to watch the award winning series, "The War" by Ken Burns), but that station was apparently not carried on the Hotel's satellite system. There was no follow up by the hotel's engineer, although he had promised to get back to us. The attitude in the office was aloof and unresponsive. The Hotel's General Manager at first refused to meet with me, but later got back to me by phone. He completely declined to meet with me in person, even though I wished to do that and offered to make time available for such a meeting. The manager did upgrade our room to the newer section, but gave us a room overlooking a public bathroom in Mission Bay Park. There was no bottled water provided, as I was accustomed to receiving at even budget lodging, the vending machines would not accept dollar bills, the front desk apparently did not have the ability to make change, and after we switched rooms, nobody inquired about our satisfaction. The hotel is located in a public park, Mission Bay Park, which the homeless use for shelter, and there apparently was no on site hotel security. We didn't encounter any security personnel during our long trek over the entire property one night searching for a bottled water vending machine. The grounds and walk ways are very poorly lighted. Finally, unlike the nearby Bahia and Catamaran Hotels, which offer a Manager's Reception to guests once a week with complimentary wine, cheese and fruit platters, this property does not offer such a reception. I asked the Manager to get back to me and to refund a portion of our room rate of $160/night, but he never followed up. I would urge anyone contemplating booking at this property to avoid it. It is a poor value, has unacceptable and nonexistent customer service, and is not comparable or competitive with other nearby properties."
Read ecto's San Diego reviews |