The Lancaster House is located five kilometers from the World Trade Center and the Unicentro Shopping Mall in Bogotá, Colombia. Andino Shopping Mall is positioned 10 kilometers away.
On site dining is available at Gatsby Restaurant that offers an international menu. Capuchino Restaurant specializes in light cuisine accompanied by cups of Colombian coffee. The Chimney Bar features international cocktails. A business center offers currency exchange, and high speed Internet access is available in public areas of the hotel. A fitness center contains cardiovascular and weight training equipment, and a sauna. The hotel provides transportation between the hotel and Eldorado International Airport.

This seven story hotel offers 55 guestrooms that feature living rooms with sofa beds, minibars and in room safes. Kitchenettes contain microwave ovens, refrigerators, coffeemakers, cookware and dishes. Private bathrooms feature bathrobes, and separate bathtubs and showers.