courtneysmommie's Reviews

NEVER STAY HERE!1

We rented a room from Oasis and called and booked directly. When we arrived we were told they could not find our reservation so the $85 dollar price we were quoted when we reserved by phone was increased to $115 if we wanted the room. We went ahead and got the room and then noticed it had much smaller beds than what we had thought. We called the front desk and asked for a rollaway bed for my daughter and went to the pool. My son had jumped in the pool with his money in his pocket and went back to the room and laid it out on the desk in the room. We all returned about 10 minutes later and the money was gone. The only person who had been in the room was the housekeeper that had brought the bed for my daughter. we called the front desk and was told they were not responsible for anything lost or stolen. We were mad but there was nothing we could do about it after paying over $100 for the night. We left a while later taking all valuables with us and ate. When we returned ours keys would not work anymore. I called the front desk on my cell and asked for help and was told that they had decided to kick us out!! No refund no explaination no anything and if we did not leave now they were calling the police. WTF!!! Never stay at this hotel the customer service IS AWFUL and they are rude! They stole my sons money and then kicked us out because we complained about it!!

Reviewed on: February 09, 2008