dagsmith's Reviews

Great for Kids - Great Facility

My wife and 2 kids plus 2 of their friends (7,8,11 and 12) spent two nights at the Great Wolf Lodge over Winter Break.

Some great things: - Water park is awesome – wave pool was a highlight – great mix of stuff for kids of all ages. - Water park was super clean with tons of towels always available. - Waterpark had safety rules – but few others. You could wear glasses on rides, you could wear water shoes on the rides etc. - Food was reasonably priced for kids at the buffet and overpriced for the adults – but the food was pretty good. - Special rooms with the bunk beds were a treat and the fold out couches turned into fine beds for kids. - Nice size fridge in the rooms – bring your own drinks and snacks - The conveyor belt that brought the family rafts up to the ride broke once and the staff MOVED to fix it – repair folks with tool kits were on the scene in moments. Though, on the flip side the folks running the ride did not communicate what was happening to folks in line.

However, they need to improve the service to make this a 5 star location – and at the price, you really do expect good service: - The snack bar at the waterpark was staffed by one (1) person even at lunch time! Other people have written reviews on this so it was not an isolated event. - We wanted two extra pillows and even after 4 calls over 2 days – never got any.

At the price – not something we could do all that often – but the kids loved it. As you can expect, none of the service issues caused them any worry. Heck, if I wrote this review before I entered the amount into Quicken – I would have been less critical myself.

Reviewed on: January 12, 2007