"We stayed here for one night as a short getaway at the end of a long trip in August. We arrived late and were exhausted. The valet guys were very nice, as was the lady at the front desk. Our room, a deluxe king, was really pretty and spacious, with leather club chairs and a great ottoman, plenty of space to relax and lots of room for the dog to run around. It was also 80 degrees and there was literally hot air blowing out of the vents. The customer service chick who answered when we called assured us someone would be there shortly to fix the AC. So we waited, but not very long, because it was stupidly uncomfortable in that room. We called back and were again told someone would be there soon to fix the AC; we asked to be moved and were put on hold then told we’d have to downgrade to a traditional room, which we said was fine, as long as it was cool. But then the chick told us to wait some more. We couldn’t really relax – we didn’t know when the AC guy would arrive or whether he’d be able to fix the problem. He got there and got things fixed fairly quickly, and he was very nice and apologetic; 10 minutes after he left, the room was comfortable. But in the meantime, we’d been thoroughly annoyed by the “customer service” chick. When we asked to be moved, she should’ve moved us – she had told us they had plenty of rooms available. So, we won’t be going back, and that’s a shame, because this was a nice hotel, very conveniently located. It just takes one really bad employee to ruin a stay."

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