"Leeba's tag line is "to better serve you". Not so. I went to the Summer Street location to have my eyebrows shaped. After the treatment I was immediately unimpressed by the results. They didn't look even, not to mention there were stray hairs that hadn't been plucked. But worst off, it felt like my skin was burning above my eyes. Upon closer inspection, I saw that my skin was turning bright red. When I complained to the stylist, her advice was, "Wear sunglasses." Are you kidding me??? When she then asked me if I liked the result aside from the burning. Was it even necessary to ask me that question when I was distressed about my skin burning? I complained to the receptionist about the experience and told her I didn't want to pay. Her response from the manager was that since I already had the service done, I had to. Hmmm...but I wouldn't be complaining in the first place if I didn't have the service done. I was forced to shell out $18 (and the last I'll ever give to them) for burning my skin. Shouldn't $18 should be chump change to them? Instead they had to make my experience with Leeba even worse. I've had my skin waxed plenty of times and have never had this kind of result. I was shocked by the lack of concern the salon had over my experience; I didn't receive an apology from anyone there. This was the first time I've never paid a tip at a salon. Leeba needs to change their tag line – they know nothing about customer service. Terrible customer service. No class, no experience."

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"Sam gave me an amazing color that i never think of going anywhere else. few of my friends saw him and they were more than happy."

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