"This hotel is really bad. I booked this hotel for its close proximity to the HSBC arena.What a grim mistake. Upon my return from the hockey game I realized that my room was above the hotel bar. A very loud band was in full gear.I asked the front desk to switch me to another room and they refused,stating that the hotel was fully booked. This was at 10:00PM. At 1:30AM the band was still going strong.I again asked the front desk to help me out, to no avail. The customer is really not on the radar at this hotel. Stay elsewhere."

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"Customer service is a low priority here. After my return from the hockey game I discovered that my room was situated above the hotel bar which that night featured a very loud band. I asked that I be moved to another room. This was refused because, “the hotel is fully booked”. I was assured that the band was done at midnight. This was at 10:00PM. At 1:30AM I again pleaded with the front desk to help me out and again was refused. The blaring music finally stopped at 2:00AM. Honestly, if you ran a hotel, would you treat your customers this callously?"

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