"My wife and I just left The Millennium Hotel in NYC from our brief Honeymoon and I must say how dissatisfied we were with the service we received at the “Exclusive 4-Star” hotel. Upon our arrival I made arrangements with the gentlemen at the front desk to have a car pick my wife and I up from our Wedding Night Dinner Cruise. This was after upon check-in that the bellhop failed to make the arrangements for us as promised. Time and location were supplied to Arturo and I was assured that there would be a car waiting for us when we docked. When we arrived there was no car. In fact I had to walk approx. 6 blocks in the cold rain to hail a cab back to the hotel, exactly what I wanted to avoid by arranging a car with your hotel. After arriving back to our room we found that there was no heat. Because we were both exhausted and wanting to go to sleep we did not want to make an issue of it because we did not want to change rooms at that time. I believe that our mistakes were having such high expectations from such a prestigious company. That mistake will never be made again, for we will no longer stay at a Hilton affiliated hotel again. I’m afraid that if the disappointing service we experienced at the 4-Star rated Millennium Hilton is the norm I wonder how it is in other not so exclusive facilities under the Hilton Umbrella. Overall they give you a “sorry” and send you on your way without any recourse. At the end of the day we’d rather stay at the Marriott."

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