samir88357's Reviews

Worst hotel experience ever!

This hotel was hands down the worst place I have ever spent a night in.
I know it wasn't a luxury hotel or anything (being a 1 star 1/2) but I still expected a decent room.
I was unsatisfied for so many reasons.
When we first got into our room, the floor was wet from a leak coming out of the AC Unit. It smelled terrible and the room was moldy.
We then went downstairs to talk to a representative and he said his manager wasn't there and to wait until the next day.
Since it was a busy weekend there was no other room available for us to transfer.
We told them about the water puddle and other problems and the janitor/repairman came to the room.
He said the AC just leaked a "little bit" and to open the window & run the fan.
The thermostat was messed up too. We had to take off the cover to mess with it. There were two options - either turn it off or turn it on with very high cold air.
So it was either sleep with a freezing room or a warm moldy room. It was terrible.
The janitor/repairman did not seem to care.
The trash can inside of the restrooms had a yellow liquid inside of it with some weird looking pieces. My friend thought it was poop.
The janitor/repairman just goes, maybe it is pee maybe not. Then he just left.
The funny thing is that the toilet seat had one of those little paper strap that said something like "Sanitized for your safety." Unbelievable!!
Hands down the worst customer service I have ever experienced. Nobody at this hotel had any urgency whatsoever.

The next day we come to the front desk and start telling the story to the representative and he just goes "You want to speak to my manager?" He didn't want to get involved with the issue obviously.

So we talk to the manager and she does not give a damn about anything. She just goes, "This is not a luxury hotel"

Reviewed on: April 02, 2008